Guarantee
CYRUS Gallery Jewelry Warranty
Thank you for your purchase. At CYRUS Gallery, we are committed to providing high-quality jewelry and ensuring customer satisfaction. Our jewelry comes with a one-year warranty, covering manufacturing defects under the following terms and conditions:The warranty is valid for one year from the date of purchase and covers only manufacturing defects. Normal wear and tear, including fading of gold plating, are not covered.
To make a warranty claim, it is essential that all provided care instructions have been followed. Improper handling, exposure to harsh chemicals, or failure to adhere to the care guidelines will void the warranty.
Gold plating will naturally fade over time due to exposure to oxygen and the environment. This is considered normal wear and is not covered under the warranty.
If you believe your jewelry has a manufacturing defect, please contact us at service@cyrus-gallery.com with proof of purchase and details about the issue. We will evaluate the situation and determine if a repair or replacement is warranted.
If a repair or identical replacement is not possible, we will offer a similar item as a replacement. If neither option is available, we will issue a store credit equal to the value of the original item.
This warranty does not cover damages caused by improper use, accidents, or any alterations made by a third party. It also does not cover the loss or theft of jewelry.
We are committed to ensuring that you enjoy your CYRUS Gallery jewelry for years to come. Please contact us if you have any questions or concerns about your jewelry or this warranty.